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Privacy Policy

Last updated: April 25, 2026

Contents

  1. Information we collect
  2. How we use your information
  3. Data storage and retention
  4. Gmail access and permissions
  5. Third-party services
  6. Data security
  7. Your rights and choices
  8. Children's privacy
  9. Changes to this policy
  10. Contact us

This Privacy Policy explains how Signate ("we," "us," or "our") collects, uses, and protects your information when you use our service at signateapp.com. By using Signate, you agree to the practices described here.

1. Information we collect

Account information. When you create an account, we collect your email address, name, and authentication credentials (password hash or OAuth token). If you sign in with Google, we receive your Google account email and display name.

Voice profile data. To build your voice profile, Signate analyzes a selection of your sent emails (up to 80 messages). We extract structural and stylistic patterns from these messages including formality level, reply length, greeting and sign-off phrases, punctuation habits, and tone. The raw email content is processed in memory and is not stored long-term. The output is a structured voice profile description, which is stored in your account.

Inbox activity. While Signate is active, we read incoming emails in your Gmail inbox to classify, draft responses, and determine whether auto-send or review is appropriate. We also send emails on your behalf when you approve them. All actions are logged in your audit log.

Usage and billing data. We collect information about how you use Signate, including reply counts, queue activity, and subscription status. Payment is processed by Stripe. We do not store your payment card details.

2. How we use your information

We use your information to:

  • Operate and deliver the Signate service, including reading your Gmail, drafting replies, and sending approved messages
  • Build and maintain your voice profile so replies sound like you
  • Classify inbound emails by sender type and urgency
  • Detect escalation situations that require your personal attention
  • Manage your subscription, billing, and account settings
  • Send transactional emails such as account confirmation and support responses
  • Improve the reliability and accuracy of our service

We do not use your email content or voice profile to train general AI models. We do not sell your data to third parties. We do not send you marketing emails without your explicit consent.

3. Data storage and retention

Raw email content is processed in memory to build your voice profile and to generate reply drafts. It is not written to our database. Once processed, it is discarded.

Your voice profile (a structured text description of your writing style) is stored in your account for as long as you have a Signate account. You can delete it at any time from your account settings.

Audit log entries (timestamps, action type, recipient, and subject line) are retained for 90 days and then automatically deleted.

Account information is retained until you delete your account. After deletion, all account data is permanently removed within 30 days.

4. Gmail access and permissions

Signate connects to your Gmail account using Google's official OAuth 2.0 protocol. We request only the permissions required to read your inbox, read your sent mail for voice profiling, and send emails on your behalf when you approve them.

Your Gmail OAuth access token is stored encrypted at rest. We do not access your Gmail for any purpose other than the core functionality described in this policy.

You can revoke Signate's access to your Gmail at any time by visiting your Google Account permissions page or by disconnecting from your Signate account settings. Revoking access immediately stops Signate from reading or sending any email.

5. Third-party services

Signate is built on the following third-party infrastructure:

  • Anthropic (Claude AI). Email drafts are generated using Anthropic's Claude API. Your voice profile and the incoming email content are sent to Anthropic's API for processing. Anthropic's Privacy Policy governs how they handle this data.
  • Google (Gmail API). Signate uses Google's Gmail API to read and send email. Google's Privacy Policy governs your Google account and data.
  • Supabase. Your account data, voice profile, and audit logs are stored in a Supabase-managed database. Supabase's Privacy Policy applies.
  • Stripe. All payment processing is handled by Stripe. We never see or store your full card details. Stripe's Privacy Policy governs payment data.

6. Data security

We take reasonable technical and organizational measures to protect your information. This includes:

  • All data in transit is encrypted using TLS
  • OAuth tokens are encrypted at rest
  • Access to production systems is restricted to authorized personnel only
  • We do not store raw email content in our database

No system is perfectly secure. If you believe your account has been compromised, contact us immediately at hello@signateapp.com.

7. Your rights and choices

You have the right to:

  • Access the data we hold about you by contacting us
  • Delete your account and all associated data from your account settings
  • Disconnect Gmail at any time from your account settings or from Google's permissions page
  • Rebuild or delete your voice profile from account settings
  • Export your audit log from the dashboard

If you are located in the European Economic Area, UK, or California, additional rights may apply under GDPR or CCPA. Contact us at hello@signateapp.com to exercise any of these rights.

8. Children's privacy

Signate is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have done so, we will delete the information promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top and, for material changes, notify you by email or by a notice in the application. Continued use of Signate after changes take effect constitutes acceptance of the updated policy.

10. Contact us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out:

  • Email: hello@signateapp.com
  • Website: signateapp.com

© 2026 Signate. All rights reserved.

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© 2026 Signate. All rights reserved. hello@signateapp.com